Return Policy

At The Shokunin, we take pride in the quality of our artisanal products. However, we understand that sometimes returns are necessary. Our return policy is designed to be fair to both our customers and our artisans.

Return Window

You may return most new, unopened items within 30 days of delivery for a full refund. For damaged or defective items, the return window is extended to 7 days after you discover the issue, up to a maximum of 60 days from delivery.

Return Process

To initiate a return, please follow these steps:

Contact our team: Email us at team@theshokunin.com or use our Contact Form with your order number and reason for return.
Receive return authorization: We'll review your request and send you a Return Merchandise Authorization (RMA) number and return instructions within 48 hours.
Package your return: Carefully pack the item in its original packaging if possible. Include the RMA number on the outside of the package.
Ship the return: Send the package to the address provided in the return instructions using a trackable shipping method.
Await confirmation: Once we receive and inspect your return, we'll notify you about the status of your refund or replacement.

Return Conditions

To be eligible for a return, your item must meet these conditions:

The item must be in its original condition
The item must be unused and unwashed
The item must be in the original packaging when possible
You must have proof of purchase (order number or confirmation email)

Exceptions and Non-Returnable Items

Certain items cannot be returned due to their nature:

Custom or personalized items: Products that were customized or personalized for you cannot be returned unless they're defective.
Perishable goods: Food items and other perishables cannot be returned.
Digital products: Downloaded or accessed digital content is non-returnable.
Gift cards: Gift cards and e-gift cards cannot be returned.
Intimate items: For hygiene reasons, certain personal care items cannot be returned once opened.
Sale items: Items marked as "Final Sale" or "Non-Returnable" cannot be returned.

Return Shipping

You are responsible for return shipping costs unless:

The item received was damaged or defective
You received an incorrect item
The item significantly differs from its description on our website

In these cases, we'll provide a prepaid shipping label or reimburse your return shipping costs.

Exchanges

If you'd like to exchange an item rather than return it:

Follow the same process as returns
Specify in your initial contact that you want an exchange
Indicate the item and variation (size, color, etc.) you'd like instead
If the replacement item is more expensive, you'll need to pay the difference
If it's less expensive, we'll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item:

Contact us within 7 days of discovering the issue
Provide clear photographs of the damage or defect
We'll arrange a return or replacement at our expense

For handcrafted items, please note that minor variations in color, texture, and finish are characteristic of artisanal products and are not considered defects.

Important Notes

Returns without prior authorization will not be accepted
Items returned in used or damaged condition may be subject to a restocking fee of up to 50%
Refunds are processed to the original payment method
Original shipping costs are non-refundable unless the return is due to our error

International Returns

For international orders:

All return policies apply, but shipping times and costs may be higher
You are responsible for any customs fees, taxes, or duties incurred during the return process
We recommend using a trackable shipping service with insurance

Changes to This Return Policy

We may update our Return Policy from time to time. We will notify you of any changes by posting the new Return Policy on this page and updating the "Last Updated" date at the top.

Contact Us

If you have any questions about our Return Policy, please contact us at:

Email: team@theshokunin.com
Address: Indore, Madhya Pradesh, India