Return Policy

At The Shokunin, we take pride in the quality of our artisanal products. However, we understand that sometimes returns are necessary. Our return policy is designed to be fair to both our customers and our artisans.

Return Window

For damaged or defective items, the return window is extended to 7 days after you discover the issue from the date of delivery.

Return Process

To initiate a return, please follow these steps:

Contact our team: Email us at team@theshokunin.com or use our Contact Form with your order number and reason for return.
Receive return authorization: We'll review your request and send you a Return Merchandise Authorization number and return instructions within 48 hours.
Package your return: Carefully pack the item in its original packaging if possible.
Ship the return: You will receive information about your pickup order, then you can handover the package to delivery person.
Await confirmation: Once we receive and inspect your return, we'll notify you about the status of your refund or replacement.

Return Conditions

To be eligible for a return, your item must meet these conditions:

You need to submit a video of unboxing the package to claim refund for damaged or wrong product
The item must be in its original condition
The item must be unused and unwashed
The item must be in the original packaging when possible
You must have proof of purchase (order number or confirmation email)

Exchanges

If you'd like to exchange an item rather than return it:

Follow the same process as returns
Specify in your initial contact that you want an exchange
Indicate the item and variation (size, color, etc.) you'd like instead
If the replacement item is more expensive, you'll need to pay the difference
If it's less expensive, we'll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item:

Make sure to make video of unboxing the package
Contact us within 7 days of discovering the issue
Provide clear photographs and video of the damage or defect
We'll arrange a return or replacement for you

For handcrafted items, please note that minor variations in color, texture, and finish are characteristic of artisanal products and are not considered defects.

Important Notes

Returns without prior authorization will not be accepted
Items returned in used or damaged condition may be subject to a restocking fee of up to 50%
Refunds are processed to the original payment method
Original shipping costs are non-refundable unless the return is due to our error

International Returns

For international orders:

All return policies apply, but shipping times and costs may be higher
You are responsible for any customs fees, taxes, or duties incurred during the return process
We recommend using a trackable shipping service with insurance

Changes to This Return Policy

We may update our Return Policy from time to time. We will notify you of any changes by posting the new Return Policy on this page and updating the "Last Updated" date at the top.

Contact Us

If you have any questions about our Return Policy, please contact us at:

Email: team@theshokunin.com
Address: Indore, Madhya Pradesh, India