Track Your Order
At The Shokunin, we understand the excitement of waiting for your handcrafted treasures to arrive. That's why we've made it easy to track your order every step of the way.
Order Timeline
- Order Received: Within minutes of placing your order
- Order Processing: 24-48 hours
- Shipping ID Assigned: Within 3 days of order
- Delivery: 3-7 business days after shipping
How to Track Your Order
Method 1: Via Email
After your order is shipped:
- You'll receive an email with your tracking information
- The email contains a direct tracking link
- Click the link to see real-time updates about your package
Method 2: Through Your Account
To track through your Shokunin account:
- Log in to your account at theshokunin.com
- Navigate to "My Orders" in your account dashboard
- Find the order you want to track
- Click "Track Order" or "View Order Details"
- You'll see the current status and tracking information
Pro Tip: Save your order number in case you need to contact customer service about your order.
Method 3: Direct Courier Tracking
If you have your tracking number, you can track directly through our shipping partners:
- Find your tracking number from your order confirmation email
- Visit the courier's website (we primarily use BlueDart, DTDC, and Delhivery)
- Enter your tracking number in their tracking tool
- View detailed delivery status and estimated arrival time
Understanding Order Status
Order Processing Statuses
- Order Placed: We've received your order
- Processing: Preparing your items for shipping
- Ready for Shipping: Items packaged and awaiting pickup
Shipping Statuses
- Shipped: Your package is on the way
- Out for Delivery: Will be delivered today
- Delivered: Package has been delivered
Special Statuses
- Delayed: Temporary delay in shipping/delivery
- Exception: Issue with delivery, we'll contact you
- Custom Order: Handcrafting in progress
Delivery Guarantee
We guarantee safe delivery of your items. If your package is damaged, lost, or significantly delayed, please contact our customer service team immediately.
Contact Support →Frequently Asked Questions
What if I don't receive a tracking number?
If you don't receive a tracking number within 3 business days of your order confirmation, please check your spam folder first, then contact our customer service team.
My tracking information hasn't updated. What should I do?
Tracking information can sometimes take 24-48 hours to update after shipping. If you notice no updates for more than 2 days, please reach out to our support team.
Can I change my delivery address after placing an order?
Address changes can only be accommodated if the order hasn't been shipped yet. Contact our customer service team immediately if you need to change your delivery address.
What if I'm not available during delivery?
Our delivery partners typically make multiple delivery attempts. They may also call you to coordinate a convenient delivery time or leave the package with a neighbor (with your permission).
Still Need Help?
Our customer support team is ready to assist you with any questions about tracking your order.
Contact Support